Frequently asked questions



What is Project Fixup?

PokéDates and Project Fixup offer a better approach to dating. There’s no browsing through profiles or messaging back and forth. Instead, you answer a few questions and we fix you up and coordinate all the details, including selecting a convenient time and place, to make it easier and more fun to meet someone new. And for our new PokéDates trainers, you have someone else along for the ride as you try to catch them all!


I want a fixup! What is this PokéDate nonsense?

We are very excited to offer a specialty themed fixup: PokéDates! On these dates we bring folks together to find pocket monsters (and maybe, just maybe, true love). Currently, we are focusing our efforts on PokéDates. There are a lot of eager trainers out there who need our help to find that special someone! We are open to non-PokéDate fixups in the future. There will always be time for craft beer and artisanal coffee. Always.


Where do PokéDates and fixups happen?

For PokéDates, we want to make sure you're in a happening location to go hunting together. We select the best PokéStop adjacent parks, bars, coffeeshops, and other venues in your city for our fixups. Each fixup happens at a different time and location based on members’ interests, schedules, and venue preferences.


Are the PokéDates and fixups one-on-one or in groups?

For now, all of our PokéDates and fixups are one-on-one.


How old are your members?

Our members tend to be at least 25, but from there we have members of all ages! For obvious legal reasons, we also only accept members that are 18+


Are you open to the LGBTQ community?

Yes, absolutely! We are also currently working on making our questionnaire more inclusive. If you have suggestions, please send them our way!


Who can see me on PokéDates/Project Fixup?

The only people who see your questionnaire answers are members of Team PokéDates and Project Fixup. When you have a fixup, your prospective match will see a summary that we create based off your interests. There are no public profiles or searching, so no one else will know you’re on PokéDates or Project Fixup unless you tell them (which you should, because awesomeness is guaranteed!)


How much does this service cost?

It’'s free to complete the questionnaire and receive PokéDate or fixup proposals. Once you and your match confirm a proposed PokéDate/fixup, you pay the $20 fee. We are also running a promotion where your first fixup is free. If you do not get a confirmed PokéDate or fixup, you will not be charged. There are no hidden prices or ongoing subscription fees -- you only pay when you actually meet someone new!


What is included in the PokéPayment/fixup fee?

The fee covers the work of finding the person and location and arranging all the date details. You pay for any costs associated with the date, such as drinks at the bar or lucky eggs in the park. Since we set everything up for you (i.e. one person did not invite the other person out on this date), Pokétiquette, as well as Project Fixup, would suggest that you both split the costs associated with the date. Of course, feel free to use your own personal discretion and preference.


Why aren’'t you free?

But what is freedom? No website is truly free. Even if you're not paying money, you’re spending hours of your time combing through profiles, crafting clever messages, waiting for responses. All time that could be spent doing something more fun. And your time is worth way more than $20. You are the Articuno and the Zapdos. You’re priceless.


What’s the deal with this 'awesomeness guaranteed' business?

We are committed to making sure that we are organizing PokéDate and fixups that you find worthwhile. To that end, we currently offer an awesomeness guarantee: if you have a terrible experience on your date, just email us and we can process a refund.


Ok, I'm sold! How do I sign up?

Great! Click here to sign up and answer a few questions so we know more about you. We look forward to fixing you up!


Where are PokéDates & Project Fixup available?

At the moment, our PokéDates are being activated in Chicago, New York City, Los Angeles, and San Francisco.

We will soon be activating PokéDates nationwide and internationally. Members from new cities may receive PokéDates/fixup proposals less frequently at first but can expect more as our membership grows.


I have more questions. What do I do?

No problem. Email us at hello@projectfixup.com - or ask a question in our help portal and we'll get back to you as quickly as possible. We look forward to hearing from you!




I completed my questionnaire. What happens now?

After you complete your questionnaire a member of our team will review your profile (as long as you don’t upload pictures of your favorite Pokemon instead of yourself and don’t list murder as a hobby you should be good to go). Once you’re approved you will receive an email asking you to share your availability. Once we have your schedule, you will be eligible to hatching PokéDates and fixups and we will start to look for a match for you.


When will I hear if I have a PokéDate or fixup?

We'll send you an email as soon as we find a match for you, if you don’t hear from us right away that means we are still working to find someone. We value your time and will only set you up on PokéDate or fixups when we have a person we think you’d like to meet. If you have any questions, reach out to us at hello@projectfixup.com. Please also remember that at the moment, our capabilities are focused on Chicago, New York City, Los Angeles, and San Francisco. You will not be matched until we activate PokéDates in your area.


What do I do once I receive my PokéDate/fixup proposal?

Once you receive an email with a proposal, you will have 48 hours to confirm or pass. Responding is very important! If you do not respond to your PokéDate/fixup in that window, we will release your fixup automatically and put your account on hold until we confirm you are still interested in getting fixed up.


What information will you share about my fixup? Am I in some kind of Pokédex now?

Your fixup details include a short description of your match's interests and the time, day, and location of your date. You will be able to ask your fixup specialist any followup questions, and we highly encourage you to do so if you have any doubts. The day of your PokéDate/fixup, you and your fixup will receive a text to share what you are wearing (and your training team, if you like) so you are able to find each other at the location..


What happens once I confirm my fixup?

You will receive an email once you and your match have both confirmed your PokéDate/fixup letting you know that it’s on and reminding you of the details. Just show up at the right time and place to meet someone new!


Can I say no to a PokéDate or fixup?

Yes - after receiving your fixup or PokéDates proposal you will have the option to pass. But PokéDates and Project Fixup are about meeting new people, not viewing profiles, so we recommend that you confirm whenever possible so you can meet someone new and see if you hit it off in person. If you pass too frequently we may deprioritize you in our matching process.


Can I release my PokéDate after I catch it? Is it ok to cancel?

We strongly encourage you to do what you can to meet your match at the scheduled time once your PokéDate or fixup is confirmed. Canceling hurts the experience of the other person who had blocked out that time. Due to this, you won’t be eligible for a refund if you cancel after confirming due to changes in your schedule or situation. If something unexpected comes up, we recommend using the special PokéDates/Project Fixup number as soon as possible to update your match and hopefully find a new time that works for you two to meet. If absolutely you must cancel, please notify both your match via text and your PokéDate/fixup specialist via email as soon as possible.


I'm running PokéLate! Can I reschedule a fixup?

We recommend keeping the original time if possible, but you are able to reschedule if needed. The best way to reschedule with a match after you have a confirmed PokéDate/fixup is to use the PokéDate/Project Fixup phone number to coordinate with your match a better time to meet. Then, go to your PokéDates/fixup page and click the reschedule option to input the updated time you two have selected. If you need to reschedule before your PokéDate/fixup has been confirmed, you can do so on the fixup page with your match by clicking the reschedule button and selecting from a set of dates that both you and your match have listed as available on your calendars.


How do I communicate with my PokéDate or fixup to find them at the bar or let them know I am running late?

We provide a special PokéDates hotline phone number that you can use to communicate with your match. This number will automatically route your texts and calls to your match's phone without sharing your phone number. This number expires 24 hours after the fixup ends, so make sure to exchange numbers if you'd like to stay in touch afterwards.


What happens after the PokéDate or fixup?

After your date, you will receive an email that asks a few short questions about your experience. This helps us get to know you better and organize even better PokéDates and fixups for you in the future.


Ok I am sold. How do I sign up?

Great! Click here to create an account.


I have more questions. What do I do?

No problem. Email us at hello@projectfixup.com - or ask a question in our help portal and we'll get back to you as quickly as possible. We look forward to hearing from you!